Referral Coordinator

Red River Animal Emergency Hospital & Referral Center is seeking a dynamic and proactive Veterinary Referral Coordinator to join our growing team! In this role, you will be responsible for managing referral processes, building and fostering relationships with referring veterinarians, and supporting the hospital’s marketing and community engagement efforts. You will act as the primary point of contact for our amazing referring practices, clients and will help expand our referral base for all of our new specialty services! This full-time position offers an exciting opportunity for a motivated professional to play an essential role in the growth and success of North Dakota’s only multi-specialty veterinary hospital!

Referral Services:

• Support and lead all aspects of our referral department
• Coordinate and manage referral workflows, ensuring timely communication between referring veterinarians and our specialty departments
• Collaborate with internal teams, including specialists, technicians, and administrative staff, to enhance the referral experience
• Have an extensive knowledge of our hospital and each of its services and what they offer to ensure efficiency with scheduling and for communicating services to clients and referring clinics
• Serve as the primary point of contact for referred clients, managing their journey from initial consultation to case closure
• Daily review of incoming patient referrals for Internal Medicine, Surgery, Oncology, and Emergency services to ensure the cases are ones we can offer services to and to know what department would be best to schedule the case with
• Work with our Client Services Department to make sure we have records, images, and all necessary medical records for each referral case so that they can be reviewed and scheduled in a timely manner
• Coordinate and schedule referrals for all RRAEHRC departments, to include training CSRs on departmental workflows and scheduling requirements
• Maintain accurate records of referrals, along with communication with referring clinics and clients in our EMR system

Referral Outreach:

• Take the initiative to develop and expand our referral base by actively reaching out to new primary veterinarians and maintaining long-term relationships with current partners
• Ensure referring veterinarians view RRAEHRC as a trusted partner for their referrals
• Act as the liaison between RRAEHRC and referring veterinarians, addressing concerns promptly and ensuring their needs are met
• Maintain, update, and troubleshoot our referral portal for RRAEHRC staff and referring veterinarians. Ensure RRAEHRC referring clinics are updated and current, including doctors in EMR software
• Organize and facilitate outreach initiatives, including in-person clinic visits, continuing education (CE Events), and networking opportunities
• Develop targeted marketing materials to promote the clinic’s services to referring veterinarians, including videos, emails, and print materials
• Monitor referral trends, track key metrics, and keep detailed records of all referral related activities. Provide regular reports to Medical Director and Practice Manager
• Represent the hospital at industry events, conferences, and networking functions

• Experience in veterinary medicine, referral coordination, or a related field preferred.
• Strong interpersonal and communication skills to build and maintain professional relationships.
• Excellent organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Marketing experience, preferred
• Proficiency in Microsoft Office
• Upholds RRAEHRC values and standards

• Salary: $23 – $26 an hour
• Schedule: Monday – Friday (routinely no weekends or Holidays), some flexibility is required for clinic visits, events, functions, etc

Full-Time benefit options include (*most benefits begin day one of employment):

• Health Care Benefits – Medical is partially paid for by RRAEH (Blue Cross Blue Shield), dental & vision options available
• 401k Retirement Plan with match
• Pet Care Discounts/Pet Food Discounts
• Employee Assistance Program
• PTO

Plus much more!

For the past 20 years (WOW!), Red River Animal Emergency Hospital and Referral Center has proudly served North Dakota, Minnesota, and South Dakota with emergency and referral services for small animal patients. With a highly skilled team of veterinarians, criticalists, licensed veterinary technicians, and veterinary assistants, we are committed to delivering outstanding care to pets and their owners. We are expanding our team to continue providing the best customer service experience.

If you’re ready to be part of a dedicated team that makes a real difference in the lives of pets and their families, apply today!

RRAEH is committed to a diverse work environment in which all individuals are treated with respect and dignity.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.  We are an Equal Opportunity Employer and a Drug-Free Workplace.