Client Service Representative (Specialty and Referral Dept.) – Part-Time

As a Client Service Representative (CSR) with our Referral Center, you will play a critical role in ensuring a seamless and positive experience for every client and patient that walks through our doors. You’ll be the Client Advocate, building strong, professional relationships with clients while ensuring the highest standard of care for their pets.

This dynamic position is essential to the daily operations of our hospital and includes responsibilities such as:

• Act as the primary point of contact between clients and hospital staff, fostering positive relationships.

• Manage multiple phone lines, respond to client inquiries, and provide clear communication regarding hospital services, policies, and procedures.

• Create and manage client/patient accounts and maintain accurate patient medical records, both internally and for referring veterinary facilities.

• Facilitate patient visits by coordinating communication between the client and the medical staff, ensuring the smooth flow of information and care.

• Process patient invoices with various payments, balance daily cash transactions, and assist clients with payment options.

• Promote and explain alternative payment options to clients, ensuring a thorough understanding.

• Support the work environment with a positive attitude and a commitment to upholding the standards of the hospital.

For the past 20 years (WOW!), Red River Animal Emergency Hospital and Referral Center has proudly served North Dakota, Minnesota, and South Dakota with emergency and referral services for small animal patients. With a highly skilled team of veterinarians, criticalists, licensed veterinary technicians, and veterinary assistants, we are committed to delivering outstanding care to pets and their owners. We are expanding our team to continue providing the best customer service experience.

• Job Type: Part-Time

• Schedule: Tuesdays, Thursdays, Fridays (6 – 10 hour shifts); 20-29 hours per week

• Pay: Starting at $16.00 per hour *more for those with experience

• Location: In-person at Red River Animal Emergency Hospital and Referral Center

• Uniform allowance

• Employee Assistance Program (EAP) through The Village

• Employee Discount

• 401K with employer match after 1 year of employment

• Earned Wage Access (EWA) through ZayZoon – We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday!

• Have a passion for animal care and customer service

• Possess strong communication and interpersonal skills

• Can work well under pressure in a fast-paced environment

• Are 18 years or older

If you’re ready to be part of a dedicated team that makes a real difference in the lives of pets and their families, apply today!

RRAEH is committed to a diverse work environment in which all individuals are treated with respect and dignity.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.  We are an Equal Opportunity Employer and a Drug-Free Workplace.